Practice Property Debate: To rent or buy?
9 min read
In the middle of a working session with a client recently, we were reminded of a timeless discussion that we’ve been having with doctors for nearly 20 years; a discussion that always begins with the question: When it comes to my practice property, should I rent or buy the rooms?…
Customer service doesn't have to be about how much dough you spend
7 min read
I read an article a while ago about a customer service story at Sainsbury’s supermarket in the UK. Chris, the customer care agent, had responded to a letter from a 3½-year-old named Lily about a loaf of Tiger Bread that costs £0.73 (A$1.20).…
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