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The importance of customer experience in healthcare Image
The importance of customer experience in healthcare

Customer service, not quality of care, is the main reason that patients complain following an interaction with a healthcare organisation, according to a study of nearly 35,000 online patient reviews.Thanks to almost all other industries being ...…

Medical
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17 October 2019

Importance of employee training: 5 tips for developing a great team Image
Importance of employee training: 5 tips for developing a great team

Can you imagine if you paid $5.50 (or more!) for a barista-made coffee, only to take a sip and find it tasted like that watery instant coffee that simmers for hours in a hospital staff room.…

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25 December 2018

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