Part of being a business owner means you’ll most likely need to employ people to work for you. The roles of these people will vary – from practice managers to dental technicians. Clients often ask us "How do I attract and employ the right people for my practice?"…

Customer service, not quality of care, is the main reason that patients complain following an interaction with a healthcare organisation, according to a study of nearly 35,000 online patient reviews.Thanks to almost all other industries being ...…